We respect you and your child’s privacy and are committed to complying with privacy legislation.  The information below is what is referred to as a ‘Privacy Notice’ which explains how we use and protect your personal information. We have a Data Protection Officer whose role it is to ensure that any personal information processed by the school is processed fairly and lawfully. If you have any concerns or questions regarding how we look after your personal information, please contact the Data Protection Officer,  dataprotection@twynhamlearning.com.

1. What is Personal Information?

Personal information is often records that can identify and relate to a living person. This can also include information that when put together with other information can then identify a person. for example online identifiers or location data.

2. What are Special Categories of Information?

This is personal information that needs more protection due to its sensitivity.  This information is likely to include:

  • sexuality and sexual health
  • religious or philosophical beliefs
  • ethnicity
  • physical or mental health
  • trade union membership
  • political opinion
  • genetic/biometric information 

3. How we limit the use of personal information

We use personal information to deliver education effectively; but wherever possible, the information that we process will be anonymised, pseudonymised or de-personalised.  This means the information can no longer identify a person.

When using personal information for research purposes, the information will be anonymised/ pseudonymised to avoid the identification of a person, unless you have agreed that your personal information can be used for the research project. 

We do not sell personal information to any other school for the purposes of selling products. 

4. Why we use personal information

We use personal information to help us run the school effectively, deliver a quality education, and safeguard pupils and staff.  Please see our service specific notices which explains how we use personal information for each of our activities.

5. Your privacy rights

The law provides you with a number of rights to control the processing of your personal information:

Accessing the information we hold about you

You have the right to ask for all the information we have about you. When we receive a request from you in writing, we must normally give you access to everything we have recorded about you.  However, we will not let you see any parts of your record which contain:

  • Confidential information about other people; or
  • Information a professional thinks will cause serious harm to your or someone else’s physical or mental well-being; or
  • If we think that the prevention or detection of crime may be adversely affected by disclosing information to you.

This applies to paper and electronic records. If you ask us, we will also let others see your record (except if one of the points above applies).  If you cannot ask for your records in writing, we will make sure there are other ways you can apply.  If you have any queries regarding access to your information please contact enquiries@lavington.wilts.sch.uk or 01380 812352.

Changing information you believe to be inaccurate

You should let us know if you disagree with something written on your file. We may not always be able to change or remove the information; however, we will correct factual inaccuracies and may include your comments in the records.  Please use the Contact Us details to report inaccurate information. 

Asking for your information to be deleted (right to be forgotten) 

In some circumstances you can request the erasure of the personal information used by us, for example:

  • Where the personal information is no longer needed for the purpose for which it was collected
  • Where you have withdrawn your consent to the use of your information and there is no other legal basis for the processing
  • Where there is no legal basis for the use of your information
  • Where erasure is a legal obligation 

Where personal information has been shared with others, we shall make every reasonable effort to ensure those using your personal information comply with your request for erasure. 

Please note that the right to erasure does not extend to using your personal information where:

  • Is required by law
  • It is used for exercising the right of freedom of expression
  • It is in the public interest in the area of public health
  • It is for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes where it would seriously affect the achievement of the objectives of the processing
  • It is necessary for the establishment, defense or exercise of legal claims. 

Restricting what your information is used for 

You have the right to ask us to restrict what we use your personal information for where one of the following applies:

  • You have identified inaccurate information, and have notified us of this
  • Where using your information is unlawful, and you wish us to restrict rather than erase the information
  • Where you have objected to us using the information, and the legal reason for us using your information has not yet been provided to you 

When information is restricted it cannot be used other than to securely store the information, and with your consent, to handle legal claims, protect others, or where it is for important public interests of the UK.  Where restriction of use has been granted, we will inform you before the use of your personal information is resumed. 

You have the right to request that we stop using your personal information in some circumstances, for example where we are relying on your consent.  However we are required by law to use personal information to deliver education services so for those purposes we could not grant your request. 

Computer based decisions about you and if you are ‘profiled’ 

You have the right to object about decisions being made about you by automated means (by a computer and not a human being), unless it is required for any contract you have entered into, required by law, or you have consented to it. You also have the right to object if you are being ‘profiled’. Profiling is where decisions are made about you based on certain things in your personal information. 

If you have concerns regarding automated decision making, or profiling, please contact the school who will advise you about how your information is being used.  

You can view our privacy notice here: Privacy Notice

6. Who will we share your personal information with?

As explained in our specific notices we use a range of companies and partners to either store personal information or to manage it for us. Where we have these arrangements there is always a contract, memorandum of understanding or information sharing protocol in place to ensure that the school complies with information protection law. We complete privacy impact assessments before we share personal information to ensure their compliance with the law.

Sometimes we have a legal duty to provide information about people to other schools, e.g. Child Protection concerns or statutory returns to the Department for Education, for example the school census.

We may also share your personal information when we feel there is a good reason that is more important than protecting your confidentiality. This does not happen often, but we may share your information:

  • To find and stop crime or fraud; or
  • if there are serious risks to the public, our staff or to other professionals; or
  • to protect a child.

The law does not allow us to share your information without your permission, unless there is proof that someone is at risk or it is required by law.  This risk must be serious before we can go against your right to confidentiality.  When we are worried about physical safety or we feel that we need to take action to protect someone from being harmed in other ways, we will discuss this with you and, if possible, get your permission to tell others about your situation.  We may still share your information if we believe the risk to others is serious enough to do so.  

There may also be rare occasions when the risk to others is so great that we need to share information straight away. If this is the case, we will make sure that we record what information we share and our reasons for doing so. We will let you know what we have done and why as soon as or if we think it is safe to do so. 

We are required by law to share certain information with the Department for Education; for more details on how they use personal information please click here 

We are also required to share some information with Wiltshire Local Authority; for more details on how they use personal information please click here 

7. How do we protect your information?

We will do what we can to make sure we hold personal records (on paper and electronically) in a secure way, and we will only make them available to those who have a right to see them.  Our security measures include:

  • Encryption allows information to be hidden so that it cannot be read without special knowledge (such as a password). 
  • Controlling access to systems, networks and buildings allows us to stop people who are not allowed to view your personal information from getting access to it.
  • Training for our staff allows us to make them aware of how to handle information and how and when to report when something goes wrong.
  • Ways for us to access your information should something go wrong and our systems not work, including how we manage your information in event of an emergency or disaster.
  • Regular testing of our technology and processes including keeping up to date on the latest security updates.

If your information leaves the country 

Sometimes, for example where we receive a request to transfer school records to a new school, it is necessary to send that information outside of the UK.  In such circumstances additional protection will be applied to that information during its transfer, and where the receiving country does not have an adequacy decision, advice will be sought from the Information Commissioners Office prior to the information being sent.

8. How long do we keep your personal information?

Our retention schedule lists how long your information may be kept for different purposes.  A copy of our retention schedule can be accessed here.

 9. Where can I get advice?

You can contact our Data Protection Officer, One West, at dataprotection@twynhamlearning.com.

For independent advice about information protection, privacy and information sharing issues, you can contact the Information Commissioner’s Office (ICO) at: 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF 

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number 

Alternatively, visit ico.org.uk or email casework@ico.org.uk.  

Subject Access Requests

If you would like to make a request for personal data we hold about a data subject please contact the school data protection officer.  The data subject is the individual whose personal data you are requesting. Parents, please note, that data about a child is their data and so a request should come from them or at least have their written consent. Without this we will not act on the subject access request for the child.