Student Information Page

The links on this page may direct you other sources of help, but remember, you can always speak to the staff at school. It is important to remember that members of staff have a professional responsibility to share relevant information about the protection of students with other professional agencies. This can include Social care, Early Help services, Police and other agencies that may support you. A member of staff must, therefore, never promise confidentiality.

Kooth an online mental wellbeing community. It is a safe and confidential space to share experiences and gain support from our community and qualified professionals. There are magazines, discussion boards, professiona support and personal tools to help you.

Number 18 is located in Poole Town Centre and provides confidential information and advice for Young People aged 12 to 19 (or 25 if they have special educational needs or disabilities). Information, Advice and Guidance (IAG) can also be offered to young people aged 16-19 who are not in education, employment or training.

They can help with issues such as:

  • relationships
  • education
  • contraception
  • alcohol/drugs
  • housing
  • education, employment, training and apprenticeships
  • family problems
  • health

If you would like to speak to someone please call into Number 18 at the times below, telephone 01202 262291 or email You can also visit the Up In Poole website or find them on Facebook or follow them on Twitter.

Up is provided by the Children, Young People and Learning service at Borough of Poole Council; who are dedicated to offering a wide range of high quality services to children and young people, parents and carers, schools and early years’ providers.
Up has been formed to ensure that children and young people in Poole are supported and have the knowledge, guidance and advice to make informed decisions and actions. Whether it’s your future, things to do, health or finding your voice – we are here to help.

The purpose of the website is to point children and young people in the right direction. The site is designed as a directory to provide information on local organisations, services, activities and events relating to children and young people, their parents and carers.
Whether it is the need for specific information or the need to talk to someone confidentially, UP offers exactly that!

Childline is yours (anyone under 19) – a free, private and confidential service where you can talk about any issue you’re going through.

You can talk about anything. Whether it’s something big or small, our trained counsellors are here to support you.
Calling Childline is free and doesn’t show up on the phone bill.
Their counsellors are trained staff and volunteers. All sorts of people become Childline counsellors. They’re all different ages and come from lots of different backgrounds. But what they all have in common is that they want to help young people.

A Childline counsellor:

  • will listen to you and is genuine, open and friendly
  • knows it takes courage to contact us and isn’t easily shocked
  • knows about the problems young people can face
  • will let you take your time and won’t judge you or put you down.

COVID-19 has caused some new and unusual situations for all of us. Whether you have had to start home schooling, stop seeing your friends, or are unable to go to work- it has all impacted our lives in different ways. In this booklet, Dorset Mind Young Ambassadors discuss the different situations you may have experienced, or are experiencing, and give you tips and advice to help keep you happy and mentally healthy.
For more information about looking after your mental well-being and to find support, visit the Dorset Mind website at or follow them on Instagram @DorsetMindYourHead.

Confidential help and advice from the NHS.
It’s safe and easy for you to speak to a qualified health professional. Just send a message, you don’t have to give your name.

It only takes one message to start making a difference. You’ll get confidential advice from trained health staff in your area.

How it works
We’ll confirm receipt of your message immediately then you’ll speak to a health professional who will listen, ask questions and support you.  You only have to share what you feel comfortable with and you can ask questions too.

Most teams reply during normal office hours.  If you message out-of-hours they’ll reply when they’re next in.  You should always hear back from someone within 24 working hours at most.

If you need help in the meantime contact your doctor, visit a NHS walk-in centre or call NHS 111.  If it is an emergency, dial 999 or visit A&E.

Your network provide will charge your usual rate for messages you send.

If you are aged 11-19 and living in Dorset the school nurses are still here to help with all kinds of things in these unsettling times.

Just text #ChatHealthNHS on 07480 635511 and we’ll reply back.

The NSPCC is the national Charity devoted to protecting children from all forms of harm.

They are the UK’s leading children’s charity. They’ve been looking out for children for over 130 years.

Whatever you’re facing, a Samaritan will face it with you.

Every seven seconds, Samaritans answer a call for help.

They’re here, day or night, for anyone who’s struggling to cope, who needs someone to listen without judgement or pressure.

Samaritans is not only for the moment of crisis, they’re taking action to prevent the crisis.

They give people ways to cope and the skills to be there for others. And we encourage, promote and celebrate those moments of connection between people that can save lives.

They offer listening and support to people and communities in times of need.

Every life lost to suicide is a tragedy, and Samaritans’ vision is that fewer people die by suicide.

That’s why they work tirelessly to reach more people and make suicide prevention a priority.

YoungMinds is a charity leading the fight for a future where all young minds are supported and empowered, whatever the challenges. They’re there to make sure they get the best possible mental health support and have the resilience to overcome life’s difficulties.

Anna Freud is a national centre working to support children and families with mental health and wellbeing.

The links on this site are there to help you get support from a mental health charity.

Whether you’re concerned about yourself or a loved one, these mental health charities, organisations and support groups can offer expert advice.

The CAMHS service helps children and young people in Dorset who are experiencing significant mental health issues, but there are lots of other local services and resources that can provide support if you’re worried, need to talk, or are simply looking for a little advice.