Our Canteens

There are two canteen facilities in the school, one for lower school and one for upper school. Both are modern, attractive spaces that are popular with students and staff alike. Food is offered throughout the day but predominantly during breaks and lunches. The dining experience is enhanced in the lower school area by classical music and the support of a team of lunchtime supervisors.

Food is fresh and locally sourced where ever possible. It is prepared and cooked on the premises by our own team of catering staff. Our staff are all experienced and led by a professional cook with a diverse background in the catering world who has brought this vibrant mix to our school and the menus we provide.

Students are now also involved in the preparation of food, working alongside our professionals to develop their own skills but also to offer their ideas about menus.

Options range from hot and cold snacks, through salads, sandwiches, wraps and Jacket Potatoes to a full meal at lunchtime including roast dinners, lasagna, curry, fish and chips to name but a few. Pasta is served daily with a choice of sauces but the menu is about to undergo a full review taking into account the views of all our students and parents, as well as our hungry staff!

The school operates a cashless system for all payments in the canteen. Some of the benefits of this include:

  • Speeding up service and reducing queues by removing cash from the canteen
  • Reduces the risk of loss or theft of cash, and bullying associated with cash
  • Allows parents greater control to ensure their child spends their money on school lunches
  • Allows online payments and avoids the need to find cash each day
  • Simplifies the administration of free school meals
  • Ability to see what your child is eating each day

All students are issued with a fob. Instead of paying by cash at the till students access their account by placing this fob on a reader which brings up their photo and account balance on the cashiers screen. The cashier uses the touch screen to ring through the meal and the cost is deducted from the individuals account.

Please read through the information below for a summary of how the system works and answers to frequently asked questions.

Each student has an electronic account from which they pay for any food purchases. The account can be topped up in three ways:

  • Via Wisepay, this is our preferred method, you will be able to use this system to pay into your account by credit or debit card. Other payment methods are available but we would encourage you to use Wisepay. If you have lost your log in details please email wisepay@poolehigh.poole.sch.uk. Funds must be added to an account before students attempt to pay for their food.
  • If you are unable to use Wisepay a student will be able to top up their account between 7.45am and 8.15am in the main canteen. We will only accept cash payments (minimum £5) at these times. Cheques will not be accepted at any time.
  • Free school meals will be credited to a student’s account each day; these will not carry over and will be reset at the start of each day.

No cash payments will be taken at the till, either at break or lunchtime.

How it works
A student will present their fob to a reader at the till point. Various details including their photo and account balance will appear on the cashiers screen. The cashier will use a touchscreen to total up the purchases and, providing there are enough funds, the amount will be debited instantaneously.

How do free school meals work?
Each student who is eligible for free school meals will automatically receive a daily credit on their account of £2.20. They can use this to purchase a meal from the canteen. The credit will only be available to spend on that day to spend on school meal items. Students receiving free school meals are not distinguishable from students paying with their own money.

My child receives free school meals, but I want to give them some extra money. Can I still do this?
A free school meals student’s account can be topped up in the same way as any other. Topped up funds can be spent when the student chooses.

How do I pay over the internet?
By using the Wisepay system accessed via the school website. Payment can be made by credit or debit card. Payment is credited to the account and available to spend immediately. The minimum top up amount will be £5.

I don’t have a credit or debit card and want to pay cash, how do I do this?
Any account can be topped up via the till point in the main school canteen between 07.45 – 08.15 each day. Accounts can only be topped up using cash, cheques will not be accepted by the school. No cash payments can be taken at break or lunchtime.

How often should I top up my account?
You can top up as often as you wish. The minimum payment will be £5.

I want to top up once per term, but don’t want my child to spend all of the money straight away.
The system has a limit of £5 per day for each student to spend. If you wish to change this amount please email the relevant house office, contact details can be found on the school website, www.poolehigh.co.uk.

I have more than one child at Poole High School; can I top up both accounts at once?
You have been issued with one login per child. These accounts can be merged please refer to the help document on Wisepay.

How will I be able to check my balance?
Either online via your Wisepay account or at the till point on presentation of your fob.

What if there are insufficient funds on the account to pay for a meal?
No student will be denied a meal but as soon as an account is overdrawn you will be sent a text message to remind you to top up their account. Please contact your child’s House office, via email, if you believe the school does not have an up to date email address.

What happens if the fob is lost?
Replacement fobs are available from main reception. Please be advised there will be a £1 charge for a replacement. Any information held on the lost fob will be disabled. Another student will not be able to use the fob as a photo will be shown on the cashiers screen to check ID.

What happens if my child leaves the school?
Unfortunately it is not possible to process refunds so please ensure all funds are used prior to your child leaving.

I still have funds on my account at the end of the academic year will I lose this money?
No, once money is paid into an account it will remain there until it is used.

What happens if my child forgets their fob?
The cashier can perform a manual look up on the screen and access their account from there.

My child has food allergies will the canteen staff know about this?
All information on the account is taken directly from SIMS. If you have notified that school that your child suffers from food allergies it will show on the cashiers screen when the student presents their fob.